Placing your first order with a new mineral supplier is a significant decision. We have designed our process to be transparent, low-risk, and efficient β giving you confidence at every step from initial contact to container delivery. Here is exactly what to expect when you start working with Ceramic Minerals.
Before You Order: Samples
We never ask you to commit to a container order before you have tested our material. Contact us with your product interest, and we ship 1-5 kg of each grade by courier. Test the samples in your lab following our testing protocol. There is zero cost and zero obligation at this stage. Most customers complete their evaluation within 1-2 weeks.
The Order Process
Confirm specifications
After your lab tests, confirm which grade(s) you want to order (K200, K100, GP20, SY101, TX101), the quantity (minimum 1 container = approximately 24 tons), packaging preference (1200kg jumbo bags or 50kg bags), and your destination port.
Pro-Forma Invoice
We issue a PI detailing all commercial terms: product, quantity, unit price (FOB or CIF), total amount, payment terms, packaging, shipping port, and estimated production and delivery timeline. Review and confirm by email or WhatsApp.
Deposit payment
Transfer 30% deposit via T/T (bank wire transfer) to our account. We provide our bank details on the PI. Once we confirm deposit receipt, production begins. For L/C payment: issue the L/C through your bank per the terms on the PI.
Production (7-14 days)
Standard grades are typically available from stock β production confirmation in 3-5 days. Custom specifications require 7-14 days. Every batch is tested: XRF chemistry, particle size, moisture, firing whiteness at 1200 degrees C.
Pre-shipment approval
We send you the COA for your production batch. For critical applications, we can also send a pre-shipment sample by courier for your approval before loading. You review and approve, or we adjust if any specification is outside tolerance.
Loading and shipping
Container is loaded at our factory (photos provided on request), transported to the shipping port (Tianjin, Qingdao, or Lianyungang), and loaded onto the vessel. We send you the Bill of Lading copy within 2-3 days of vessel departure.
Balance payment
Transfer the remaining 70% balance against the B/L copy. For L/C transactions, documents are submitted through the banking channel per L/C terms.
Documentation
Original shipping documents sent by DHL courier: 3/3 original Bills of Lading, Commercial Invoice, Packing List, COA, Certificate of Origin, and Insurance Certificate (CIF only). Documents typically arrive 7-10 days after vessel departure β before the container arrives at most destinations.
After Your First Order
Once your first container arrives and passes your incoming inspection, we establish a regular supply relationship. We discuss your ongoing consumption rate, preferred order frequency, and whether an annual supply agreement with volume pricing makes sense. Repeat orders are faster β typically 5-7 days from order to container loading for stock grades, since we already know your specifications and shipping details.
Ready to take the next step?
Contact Andy for pricing, samples, and personalized guidance through the purchasing process.
